Follow Dr Han :)

Dr Han endorsed

Wednesday, October 19, 2011

i am sorry i yelled at u ...

I am sorry I yelled at u
it was a jerk reflex situation
but i do have my reason

had a little situation at the pharmacy earlier today
not something i am proud of
since it happened in front of a lot of people
well... those people actually agreed with me...

i was taking a few medicine for my beloved granny
whose having problem with her heart..
and she was on the medication for like forever

so today i went to the pharmacy to take the meds as usual
not for the first time..

i went in  , and gave the medication slip to the person in charged at the counter

apparently  , according to the slip , it written there i should be collecting the medication
a week earlier ...
and here the problem started

the lady said - i should be collecting the meds exactly on time
should i miss the bloody date
i need a new slips

and then ... i politely said " it was just a simple issue... a week is not such a big issue "

then the lady replied  " i am sorry sir ...  ( not realising i am a doctor ) ... the rules said so... u missed the date u need to get a new slip "

that got my blood boiling ...

" please be reasonable ... i am a doctor .. i am a staff here ... please be considerate ... i could have go and write another slip for the meds , but i dont have the luxury to go walking around the hospital as i have a lot of patient to attend " i replied

but she still insisting not giving me the meds ..

" call ur superior " i said

then came one older lady ... telling me same answer... NO.. and she was nt even a pharmacist ... just an assistant..

it makes me so pissed of at that very moment

" u know what lady.... yesterday ... one of ur staff brother had an accident ... and he suffered so many injury and required icu management and ventilator ... however no ICU bed available at time in our hospital... and u know what i do for ur STAFF? I arranged him to be transferred to KPJ perdana - all FREE -  , even thou i could have let him stay and died in the ward since we have no icu available...
and u here...( being so SUPERIOR even thou ur grade is far lower than me - i didnt say this part )
is making a fuss about me being late for a bloody week? "

and she was all red ... and i am sorry all other patients waiting at the pharmacy has to hear that

she quickly get the meds for me ..
and i said thank you

in the end of the day...
we all are hospital staff
our main priority is patient's life
my granny is also a patient
so does the young man i sent to KPJ perdana
i did my best for my patient
and i supposed she could be more sensible .....


Dayang Ratna Abang Morni said...

Reasonably harsh....btw doc red tape make everybody sick..salute!! for teach them a lesson..clearly they c small issue as big..gosh they might think big issue as small matter..

Anna Mohamed Amin said...

well said! sometimes people need some harshness to realize the reality.